Uc In Action

Enabling Effective Communication

Enabling Effective Communication between the Local Government and Citizens using Skype for Business.

Transcript for Enabling Effective Communication Video

“Dawn lives in a rural location, and every week takes her young son to the local library for the Toddler Tales reading group. This week she has an urgent query about her council tax but doesn’t want her son to miss out on his favourite activity.

Dawn drops her son off at the group and then visits the Library’s Community Connect kiosk. Here she can quickly and easily connect to an expert at the Council who can help her solve her problem. In this way Dawn can get her answers quickly without disrupting her son’s day out”.