Managed Communications
Market Research
- Cost optimisation will come from outsourcing desktop support, network operation, disaster recovery and IT security.
- 44% of organisation that out source desktop support achieve lower costs
- 50% of organisations that outsource IT security report that it improves service levels
- 78% of companies plan to appoint a trusted advisor to help them build a strategy to leverage legacy investments and develop and manage their IT services.
Next Steps
We work with our customers to create a detailed shared objectives transition plan to provide the business/IT services team a road map of how IT services can be transformed to deliver greater efficiency, productivity and cost reduction.
Actions
- Knowledge transfer
- Performance audits - servers, applications, resilience, DR backup, security
- Hardware Audit - voice, data, network
- Transition Plan
Business Benefits
EXECUTIVE / BOARD:
- Competitive edge
- Corporate image
- Improved customer service
- Increased revenues
FINANCIAL / PROCUREMENT:
- Predictable cost
- Protected investment
- Reduced costs
- Optimised resources
TECHNICAL:
- Always current
- Performance management
- Core focus
OPERATIONAL / END USER:
- Improved working environment
- Flexible working
- Productivity
Case Study
Hamleys
Inefficient customer voice systems with no resiliency reflected poorly on the brand; high costs resulted from the inability to exploit economies of scale.
A highly efficient Freedom managed call centre routes and manages all voice calls through a cloud based IVR call handling workflow solution.
Uplifted sales through customer service efficiency; reduced telephony costs from economy of scale; management information improves business decision making, improved reputation.
