Collaborative Applications
Market Research
What the experts say:
- ABI Research 2010: the $302m unified communications market will skyrocket 1400% to $4.2Bn in the next 5 years
- Gartner Group 2009: predicts that video telepresence will replace 2.1 million airline seats per year by 2012
- Deloitte’s 2010: estimate that 400 million new devices with forward-facing cameras will ship in 2011 (smart phones, tablets, laptops)
- Gartner Group: the uptake of hosted mail applications will start with small companies, move through midsize companies and finally become an appealing model to the largest enterprises, so that by 2012, over 20% of all enterprise email will be delivered using hosted services.
What are Collaborative Applications?
Unified Communications & Collaboration (UCC) is not a single product, but a set of products that provides a consistent unified user experience and interface across multiple devices and media types. It is the integration of real-time communication services such as instant messaging (chat), presence information, telephony, video conferencing, data sharing, call control, and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, email, SMS and fax).
Business Benefits
- Business continuity
- Business flexibility
- Meeting KPIs
- Employee attractions, satisfaction, retention
- Reduced CapEx
- Reduced TCO
- Reduced travel costs
- Sweated assets
- Deployed systems that support strategy
- Enabled organisational communications
- Enabled flexible working
- Greater productivity
- Improved mobility
- Enhanced customer experience
- Real time communications
Case Study
The UK’s largest non-food retailer required updates of branch telecoms systems and a solution for its 1500 user head office.
Freedom attained preferred supplier status, rolling out Alcatel OmniOffice PCX systems in four key organisational centres, as well as gradually upgrading 500 branches.
A fully converged network with unified messaging at Head Office, IP ‘future-proofing’ across the network and robust DECT solutions at distribution hubs provide warehouse efficiency.
