Unified Communications

Unified Communications is 'an integrated set of voice, data and video communications, all of which leverage PC and telephony based presence information' Frost & Sullivan, Nov 08

The way we communicate has become increasingly complex, and requires workers to manage multiple devices, applications, and face-to-face interactions in an attempt to stay connected to one another. Working days are no longer 9 to 5, and geographical boundaries are often blurred with increasing demand for flexible working practices. With multiple methods of communication, multiple messages can be left to contact a single person (desk voicemail, mobile voicemail, email, text, IM).

The implementation of unified communications across an organisation can really transform the way we communicate. Users can access and respond to any message (voicemail, text or email) and respond to real-time communication (eg telephone call, instant message or video conference) from a single interface (fixed mobile convergence). The adoption of unified communications allows you to chose your optimum mode of communication – whether it be phone, IM, email or video conference.

You may find that certain elements of unified communications are applicable to divisions of your business or applicable to all – our consultative approach with our team of experts can help you devise an implementation programme to achieve the most effective return on investment, regardless whether you’re an enterprise class business, small to medium business or a public sector body.