Training - List of Courses

The Freedom Training Portfolio

Product Training – OmniPCX Office
• Handset training
• Special applications software training
• Voicemail management

Product Training – OmniPCX Enterprise
• Switchboard training
• Voicemail management
• Contact centre supervisors training
• Contact centre agents training
• Contact centre distribution
• Wallboard training

General Telecommunications Personal Skills
• Telephone skills
• Customer service
• Company standards (tailored to your brand)
• Assertiveness skills
• Appraisal skills
• Cultural awareness
• Interpersonal style
• Stress management

General Telecommunications Business Skills
• Project management
• Coaching skills
• Presentation skills
• Training the trainer
• Interviewing and selection skills
• Management skills
• Meeting skills
• Team building
• Feedback
• Time management
• Handling disciplinary and grievance procedures
• Employment law
• Face to face sales skills