Testimonials

Active Support is at the core of our company’s ethos. It’s the ‘Customer First’ approach that lies at the heart of every service we offer. Here’s some of the great things our customers have to say about us.

 

Rochdale Metropolitan Borough Council Logo

“Freedom have been both a trusted partner and advisor; their experience and understanding of the transformation from traditional telephony to Unified Communications & Collaboration, including our WAN, LAN, Connectivity and Contact Centre services, has been invaluable”.

Julian Massel, Head of IT
Rochdale Metropolitan Borough Council

 

SCDC Testimonial

Freedom’s excellent delivery approach meant that the time required to move the project forward was minimised, and the momentum for change was maintained at all levels. Freedom helped us to get to a stage where we had the tools to complete the migration ourselves, and passed on a great deal of expertise that will serve the Council well as it continues its Office 365 journey.”

Matt Hudson, Programme Manager
South Cambridgeshire District Council

 

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“As we were moving from predominantly out-dated legacy hardware to a fully-fledged unified communications system, we knew that the transition would be complex. So we knew we needed a partner that had expertise in that kind of migration, and the team at Freedom with their heritage in voice and expertise in Skype for Business fitted that bill perfectly”.
Jeremy Vince, Network Manager,
Chase High School

 

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“When it came down to it Freedom, listened, understood and ultimately delivered a solution we are proud of. We have seen significant measurable efficiencies and we can now confidently move forward to the next stage implementation with Freedom as our long-term partner”.
Angus Kinnear, Head of Marketing
Arsenal FC

 

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“To fully realise the benefits of Unified Communications, we needed an experienced and trusted partner to help us through this transition and to achieve our UC goals. Freedom were that partner, their experience and understanding of the transformation from traditional telephony to Unified Communications & Collaboration has been invaluable”.

Mark Joyce, Director of Information Services

Leeds Trinity University

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“I have known Freedom for over 30 years and have always been impressed with their commitment to technology and customer service. Our old system, installed by Freedom 20 years ago, behaved brilliantly and was totally reliable”.
Robert Marsden, Director
Myers Clark

 

Hamleys“The Call Centre has greatly improved our ability to deal with customer queries, we can ensure that the optimum number of call centre agents are available at peak and off peak times, thus maximising the efficiency of our operations. We can also monitor the frequency of incoming calls. As a result, we estimate that sales have increased 150% since the Call Centre was installed.”

Michelle Acton-Bond, Direct Sales Operations Manager
Hamleys

 

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“In deployment, Freedom’s project management provided us with the proficiency and knowhow to take us through the process with minimal impact on business continuity”.

Colin Findlay, IT Manager
Turbervilles Solicitors

 

UoH Testimonial

“With applications numbers ever increasing, we required a telephony solution that could support our high standard of service and support. Freedom’s expertise in all areas of Unified Comms meant they could design and deploy a solution that not only delivered on today’s needs, but importantly one that can support our future requirements alongside helping us to bring down costs.”

David Ford, Chief Information Officer
University of Hertfordshire

 

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“The cost, performance and business benefits of the solution as originally envisaged by Freedom have in fact been realised and we are delighted with the result”.

Gary Carson, IT & Facilities Manager
The Heritage Lottery Fund

 

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“The decision to work with Freedom was an easy one as the company clearly demonstrated its ability to deliver a state-of-the-art voice and data infrastructure that could support our multiple sites and drive efficiencies into the business”.

Neil Tennant, IS Site Support Supervisor
Shepherd Construction

 

Trafford Council

“We have cut inter-office telephony expenditure by 50 per cent since installation across the whole council. These savings will be diverted into delivering higher quality services to local residents. The new system will enable us to manage organizational changes more effectively and serve Trafford citizens better on the phone and via the internet.”

Mark Gibbison, Head of E-Government
Trafford Council

 

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“Working with Freedom has been a delight. We have simultaneously future-proofed our network architecture and resolved some technical issues which were holding back our business. We look forward to working with Freedom for a future implementation of new services”.

Steve Harrison, Head of Service Delivery
The NEC Group

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“Overall throughout the project Freedom were very helpful and flexible when required to fall in with new requirements and ever changing deadlines. The project was completed without any problems and we are still using Freedom today”.

Mike Reardon, Manager Infrastructure & Support Western Europe
Fresenius Kabi

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“By selecting Freedom we have a trusted IT partner that can provide strategic insight and technical expertise that will support our IT requirements both now and in the future”.

Ken Biney, Financial Director
Sparks

 

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“Freedom Communications played a critical role in helping Safestore to develop and deploy an IT solution to meet our specific requirements. The team’s flexible and consultative approach ensured we worked in partnership to deliver an IT infrastructure that now meets the requirements of the business and our staff, with robust disaster recovery and advanced telephony to improve the customer experience”.

Phil Fryer, Head of IT
Safestore

 

“This new network is setting uNPLp the National Physical Laboratory for the future, by providing capacity for the large amounts of data produced in the research we undertake. We now have a more reliable network which includes over 3,000 end points for use by 700 staff. We will see even more benefits as time goes on, as this is a project completed with the needs of future research in mind.”

Claire Moore, Head of IT
National Physical Laboratory