Active Support is at the core of our company’s ethos. It’s the ‘Customer First’ approach that lies at the heart of every service we offer. Here’s some of the great things our customers have to say about us.
“Freedom have been both a trusted partner and advisor; their experience and understanding of the transformation from traditional telephony to Unified Communications & Collaboration, including our WAN, LAN, Connectivity and Contact Centre services, has been invaluable”.
Rochdale Metropolitan Borough Council
Freedom’s excellent delivery approach meant that the time required to move the project forward was minimised, and the momentum for change was maintained at all levels. Freedom helped us to get to a stage where we had the tools to complete the migration ourselves, and passed on a great deal of expertise that will serve the Council well as it continues its Office 365 journey.”
Matt Hudson, Programme Manager
South Cambridgeshire District Council
Chase High School
Mark Joyce, Director of Information Services
Leeds Trinity University
“The Call Centre has greatly improved our ability to deal with customer queries, we can ensure that the optimum number of call centre agents are available at peak and off peak times, thus maximising the efficiency of our operations. We can also monitor the frequency of incoming calls. As a result, we estimate that sales have increased 150% since the Call Centre was installed.”
Michelle Acton-Bond, Direct Sales Operations Manager
“In deployment, Freedom’s project management provided us with the proficiency and knowhow to take us through the process with minimal impact on business continuity”.
Colin Findlay, IT Manager
“With applications numbers ever increasing, we required a telephony solution that could support our high standard of service and support. Freedom’s expertise in all areas of Unified Comms meant they could design and deploy a solution that not only delivered on today’s needs, but importantly one that can support our future requirements alongside helping us to bring down costs.”
David Ford, Chief Information Officer
University of Hertfordshire
“The cost, performance and business benefits of the solution as originally envisaged by Freedom have in fact been realised and we are delighted with the result”.
Gary Carson, IT & Facilities Manager
The Heritage Lottery Fund
“The decision to work with Freedom was an easy one as the company clearly demonstrated its ability to deliver a state-of-the-art voice and data infrastructure that could support our multiple sites and drive efficiencies into the business”.
Neil Tennant, IS Site Support Supervisor
“We have cut inter-office telephony expenditure by 50 per cent since installation across the whole council. These savings will be diverted into delivering higher quality services to local residents. The new system will enable us to manage organizational changes more effectively and serve Trafford citizens better on the phone and via the internet.”
Mark Gibbison, Head of E-Government
“Working with Freedom has been a delight. We have simultaneously future-proofed our network architecture and resolved some technical issues which were holding back our business. We look forward to working with Freedom for a future implementation of new services”.
Steve Harrison, Head of Service Delivery
The NEC Group
“Overall throughout the project Freedom were very helpful and flexible when required to fall in with new requirements and ever changing deadlines. The project was completed without any problems and we are still using Freedom today”.
Mike Reardon, Manager Infrastructure & Support Western Europe
“By selecting Freedom we have a trusted IT partner that can provide strategic insight and technical expertise that will support our IT requirements both now and in the future”.
Ken Biney, Financial Director
“Freedom Communications played a critical role in helping Safestore to develop and deploy an IT solution to meet our specific requirements. The team’s flexible and consultative approach ensured we worked in partnership to deliver an IT infrastructure that now meets the requirements of the business and our staff, with robust disaster recovery and advanced telephony to improve the customer experience”.
Phil Fryer, Head of IT
“This new network is setting up the National Physical Laboratory for the future, by providing capacity for the large amounts of data produced in the research we undertake. We now have a more reliable network which includes over 3,000 end points for use by 700 staff. We will see even more benefits as time goes on, as this is a project completed with the needs of future research in mind.”
Claire Moore, Head of IT
National Physical Laboratory