Active Support Terms & Conditions

Active Support Framework Terms

These general terms and conditions of business apply to all customers who have signed an Active Support Contract with Freedom. For Customers who have signed a “Freedom Service Agreement” or any other Agreement with Freedom please refer to your electronic or paper version or contact your account manager for details. If the contract terms you require are not listed on this website please contact your account manager.

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Service Schedule Terms

Below are the terms and conditions for some of our main services. The Service Schedule terms a customer enters into will depend on the services they are signing up for (as detailed on an Active Support contract Order form). The Service Schedule Terms may be updated from time to time and will be published on this terms and conditions web page. Any changes take effect from the date of publication.

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Service Level Agreements

We may update our Service Level Agreements from time to time and any changes will be published on this terms and conditions web page. Any changes take effect from the date of publication. If you have a bespoke Service level Agreement, contact your account manager for details.

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View an Archive of previous versions of Freedom’s Terms here