Product Solutions - Unified Communications

Meeting The Global Communications Challenge

One of the major challenges facing today’s businesses is effectively networking the company knowledge needed to deliver innovative products and customer service.
Mobile telephony provides a solution for real time voice communication, but delivering messages, data and services to employees based at remote locations – or even without any fixed base at all – requires communications that are available ‘Anywhere, anytime’, supported by seamless
access to information.

Alcatel and Freedom Communications now offer a enterprise technology solution that can locate people and establish multimedia communications anywhere, and on any device.
Alcatel OmniTouch Unified Communications combines the full spectrum of IP-based connectivity and applications in a single software suite – enabling you to tailor, control and manage calls, messages, directories, collaboration tools and information from any location using any interface.

Alcatel OmniTouch Unified Communications combines four key applications in a single package:

• My Message – Unified Messaging – leverages existing mail servers for handling non real-time communication tools using a single multimedia mail box.

• My Phone – Softphone – improves real-time communication flow with all types of associated devices: analog, digital, mobile phones, and voice over internet protocol.

• My Assistant – Personal Assistant– enables the user to set and activate rules for routing and screening calls, based on the time of day, caller identification, and meeting schedulers. This is particularly useful for mobile workers, because it enables them to transfer calls to colleagues, set up conference calls, check emails and access the corporate directory, whilst talking to a caller.

• My Teamwork – Conferencing and collaboration – link your teams together more effectively wherever they are located through a simple browser based interface. Combines the power of Instant Messaging, Presence aware services, audio conferencing and applications sharing.