Product Solutions - 150-5000 Extensions

For larger organisations, we can create a telephony infrastructure that dramatically improves your ability to serve customers in every corner of the world – even where this requires the integration of disparate legacy systems inherited through consolidation and merger. Depending on your specific requirements, this infrastructure might include:

• Advanced Contact Centre solutions – delivering more responsive customer service and effective telesales, with call information fully integrated with sales and management systems;
• Sophisticated e-commerce functionality – enabling web-browsing customers to interact with the enterprise in their preferred format: call back, text chat, email, and collaborative browsing;
• Mobility solutions, delivering single number connection to all your people – at their PC, on a mobile or Blackberry outside the office, or at a home teleworker location;
• Screen-based personal phone books - with individualized greetings, caller ID, and automatic sorting of email and voicemail messages;
• Low-cost internet telephony - employing graphical interfaces and with the same voice quality as a traditional call;
• Effortless system management – enabling you control an entire network of voice and data applications from a single workstation.