Data Services - Desktop and Server Support

Every Freedom data solution is different – tailored to the exact needs of your business, your market, and your customer base. That’s why we always give as much thought to supporting your system after it’s installed as we do to developing it.

Freedom is committed to maintaining and updating your data solution as your business develops – with the minimum of teething trouble or downtime. And we offer one of the highest levels of technical support of any business technology provider in the UK, including remote diagnostics, field service, quality control, and systems support.

First Line Support

When you hit a technical snag, you want it solved fast. Freedom operates a state of the art 24/7 Technical Assistance Centre (TAC) capable of handling thousands of calls per hour. Our intention is always to solve your problem immediately, over the telephone – but if we can’t, we guarantee to get an engineer out to your site in line with your bespoke Service Level Agreement.

Freedom is an ISO 9001 accredited company, so we’re committed to constantly monitoring response times, both on the phone and in the field. We currently resolve 98% of technical queries on our systems within four hours.

Specialist Support

No matter how robust a system, there will always be occasions when unusual circumstances demand more specialised services. Freedom can provide detailed consultative support to enable you to manage your network efficiently, and handle more complex problems such as configuring email access across an entire organisation. We also maintain an effective working relationship with all the manufacturers whose equipment we specify, so we’ll ensure that technological and hardware issues beyond our control are resolved rapidly.