A contact centre is often the heart of the organisation managing client contact for many environments whether it be sales, customer services, support and helpdesk, or general enquiries. Whilst these services have traditionally been voice based, the landscape is changing, consumer demands are changing and now contact centre are multimedia solutions blending various methods of contact including email, Instant Messaging, web chat and intelligent IVR solutions.
Whether you use the contact centre for customer service or to drive sales this will be an ongoing business requirement as part of the overall UC solution once the Legacy PBX has been replaced. Integration of the CC solution into Skype for Business will enable better integration between the contact centre users and the rest of the business.
At Freedom, our partnerships with leading contact centre specialists Geomant, DXI and Interactive Intelligence mean we provide our customers with the perfect solution for their requirements; from SMEs to Enterprise, and on premise through to Cloud.
Freedom Contact Centre Partners: