Freedom’s Long-term Business Partner Approach Helps AgeUK (formerly Age Concern) Lancashire Grow

19 May 2010

Freedom Communications has been working with AgeUK (formerly Age Concern) Lancashire for the past 14 years today revealed its key to long-term customer relationships – strategic advice ....

With Age Concern Lancashire employing 253 people and working with 900 volunteers - in any comparison it is a large, diverse organisation. Providing effective communications and network provision in such an environment is a challenge and one, which is critical to the successful running of the £2.9 million annual turnover charity. Throughout its relationship with Age Concern Lancashire, Freedom Communications has embraced the cultural and business drivers of this successful charity. By getting close to the business, Freedom Communications has been able to scale the communications and networking needs of this multi-site customer.

But it is in customer service that Freedom Communications really excels as Eileen Platt, Age Concern Lancashire explains, “Freedom impressed us from the start with the first telephone system they installed. Since then Freedom have been involved with everything telecoms and IT network-related from supplying systems, broadband and airtime. Our account manager is excellent; he understands our needs so well and resolves any issues that we have. We get approached by lots of telecoms companies and on the odd occasion we do invite a few to quote on a project, but Freedom is always competitive on cost, and we just know they can deliver for us and we can rely on Freedom as a partner.”

“We have built our business on long lasting relationships, relationships which mean we are true partners in every sense of the word,” said,” Pat Botting, managing director of Freedom Communications. “ The Freedom installed solution underpinning the Age Concern communications infrastructure is an Alcatel-Lucent OmniPCX Office system.

PR Contact:-

Clare Frost
Head of Marketing
Freedom
Telephone: 01923 654014
Email: clare.frost@freedomcomms.com