Active Support

At Freedom, we place our customers at the heart of everything we do

Our approach, which we’ve called Active Support, means we’re committed to ensuring our customers not only receive the best solutions at the best value, but also experience world class support. By working with our customers, we’ve created four key commitments, underpinning what Active Support is all about.


1. Setting the standard for cost effective customer solutions and support

Through our consistent evaluation of the market place, we’ve built a portfolio of leading edge communications technologies, covering Skype for Business, Data and Connectivity through to Cloud, Security and Support. This means, through our extensive range of partnerships and the economies of scale we can drive, we always offer the best solution at the best value.

2. Be the Trusted Advisor

It’s not just our portfolio that’s always at the cutting edge of technology, it’s our people too. Our teams of experts not only support your current communications environment, but help you understand, plan and implement your future technology requirements.

3. Be easy to do business with

We’ve structured our people, teams and processes with customer experience front of mind. This is reflected in our Active Support Contracts, designed to ensure that adding new solutions from Freedom’s extensive portfolio is a simple bolt on rather than a brand new agreement.

4. Deliver the highest standard of work

At Freedom, we pride ourself on our exceptional standard of customer experience. But don’t just take our word for it, it’s evidenced by our many accreditations, including our VIP Membership status at the Service Desk Institute and our ISO20K certification guaranteeing our professional service approach to IT service management.

Freedom's Active Support Culture