Voice Upgrade & Network Costs Reduction for CSN

Customer Service Network (CSN) was founded in 1997 and started as a networking organisation with the aim to improve levels of customer service through bringing together managers, directors and customer service personnel from across the UK to learn from one another and to share best practice.

One of the fastest growing areas of CSN’s business is outbound telephone surveys, but a limit to this growth was the physical number of telephones available to conduct the surveys.