Freedom Delivering Service Excellence with Customer Service Network

16 February 2009

Freedom Communications, the secure communications solutions provider, will be speaking at the Service Excellence Measures event, held by Customer Service Network.

Freedom Communications, the secure communications solutions provider, will be speaking at the Service Excellence Measures event, held by Customer Service Network. This event is scheduled to take place on Thursday 26th February.

This full day event looks at developing and using meaningful service excellence measures whilst covering the pro’s and cons of net promoter, customer satisfaction and people satisfaction measures. The event will also provide ample time for attendees to participate in discussion groups and informal networking.

Freedom’s Head of Operations Martyn Alford is one of 4 main speakers on the day. Martyn commented:

"When CSN (Customer Service Network) approached me to speak at one of their events, I was more than happy to participate as I thought it would be a great opportunity to discuss how CSN helps us achieve our business goals."

"When I joined Freedom back in 2005, it became apparent that we needed to change the way we work, we just didn’t know how. Through customer and people surveys and workshops, we enjoyed some excellent responses and unearthed some new schemes to ensure we continued the never ending search for service excellence."

Part of the work carried out by CSN led Freedom to believe there was a big opportunity in meeting their goal of achieving ‘service excellence’. A restructure followed work done by CSN, which has made the business more customer centric whilst adding a greater sense of ownership for each customer.

"By redefining our approach to customer service delivery, we can now deliver an enhanced customer experience. We are now able to offer improved response times far exceeding our own industry benchmark, and this can be measured by the work conducted with CSN.

PR Contact:-

Clare Frost
Head of Marketing
Freedom
Telephone: 01923 654014
Email: clare.frost@freedomcomms.com