Collaboration Tools can leverage human communications to improve enterprise performance - Forrester Consulting White Paper

Enterprises must become dynamic to improve the speed with which their networks connect people to people, people to processes, and people to knowledge, To achieve this dynamism, they must harness the power of unified communications (UC) and collaboration tools to empower employees, whoever they are, contact centre agent or knowledge worker, in whatever role, team worker, manager, or senior executive, and wherever they’re working, at home, on the road, or in the office. But it is s not sufficient just to speed up communication. It is also vital to improve the quality of collaboration, which means being able to connect to the right people and the right information at the right time. Enterprises are increasingly looking to Web 2.0 tools to achieve this improvement.

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