Bringing powerful customer service solutions to life

Customer service is the key weapon in the mid-sized company’s armor, yet the solutions currently available do not answer the needs of mid-sized companies who want efficient, cost-effective tools that are easily configurable and easy to deploy. Microsoft and Alcatel have partnered to provide a pre-packaged CRM/contact centre solution in order to fulfil those needs, thereby allowing mid-sized companies to provide services on par with or better than large companies.

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